Frequently Asked Questions
Find quick answers to your questions below, or contact our support team.
Orders & Payment
How do I place an order?
- Browse our collections and select your items.
- Choose your size, color, and quantity.
- Click Add to Cart.
- Proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.
Can I modify or cancel my order after it's been placed?
We process orders instantly to ensure fast delivery. Once an order is placed, it cannot be guaranteed to be changed or canceled. Please email info@dailytog.com immediately with your order number, and we will do our best to assist you before it ships.
Where is my order confirmation?
An automatic confirmation email is sent within 10 minutes of your purchase. If you don't see it, please check your Spam or Promotions folder. Still missing? Contact our team to verify your email address.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all domestic orders within the United States, with no minimum purchase required.
How long will it take to receive my order?
Orders take 1–2 business days to process before shipping. Estimated delivery times are:
- Domestic Standard: 3–7 business days (Free)
- Domestic Expedited: 1–3 business days (Rates at checkout)
- International Shipping: 7–21 business days (Rates at checkout)
Do you ship internationally?
Yes, we ship worldwide! We currently deliver to North America, Europe, Australia, and select countries in Asia. Available shipping destinations will appear at checkout.
Will I have to pay customs duties or taxes?
Yes. International orders may be subject to local customs duties, taxes, or import fees. These charges are the sole responsibility of the customer and are not collected or covered by DailyTog.
How can I track my order?
As soon as your order ships, you will receive a tracking email. Please allow 24–48 hours for the tracking link to update active movements.
Returns & Exchanges
What is your return policy?
We want you to love your look! We accept returns of unworn, unwashed items with original tags attached within 14 days of delivery.
*Note: Items marked "Final Sale" or clearance cannot be returned or exchanged.
*Note: Items marked "Final Sale" or clearance cannot be returned or exchanged.
How do I start a return or exchange?
Email info@dailytog.com with your order number and the reason for your return. Our team will issue an Return Merchandise Authorization (RMA) number and provide step-by-step return mailing instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service, as DailyTog is not responsible for lost return packages.
When will I get my refund?
Once your return is received and inspected at our warehouse, your refund will be processed back to your original payment method within 5–7 business days.
What if my item arrives damaged or incorrect?
We are so sorry about that! Please email info@dailytog.com within 48 hours of delivery. Include your order number and a clear photo of the damaged or incorrect item, and we will send a replacement immediately at no extra cost.
Products & Sizing
How do I find my perfect fit?
Click the Size Guide link on any product page. We provide detailed measurements for each garment (including chest, waist, length, and sleeve measurements) to help you choose the right size confidently. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our team for personalized styling advice.
What fabrics do you use?
We focus on premium comfort, breathability, and sustainability. Our collections primarily use high-quality materials including 100% organic cotton, premium linen blends, sustainable TENCEL™, and ultra-soft knitwear fabrics. You can find the exact, detailed fabric composition listed under the Product Details / Specifications section on every item's individual page.
How do I wash and care for my DailyTog pieces?
To keep your items looking brand new for seasons to come, please follow the specific care label stitched inside the garment. As a general rule for sustainable fabrics: machine wash cold inside out with like colors, use mild detergent, and hang dry. Avoid tumble drying or bleaching to prevent shrinkage and preserve fabric softness.
Still have questions?
We're here to help. Contact our support team and we'll get back to you within 24–48 hours.
